Privacy Policy for Ryan Pelling Sport Psychology
Effective Date: 07.02.2025
At Ryan Pelling Sport Psychology ("we," "us," "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By engaging with our services, you agree to the terms outlined in this policy.
1. Information We Collect We may collect the following types of personal information to provide our services effectively:
- Personal Identifiers: Name, email address, phone number, and date of birth.
- Health and Medical Information: Information about your physical and mental health, including sports-related injuries, mental well-being, and any psychological assessments or therapy.
- Payment Information: Credit card or other payment information used for service transactions.
- Usage Data: Information about how you interact with our website, emails, and other online resources, such as IP addresses and browser types.
2. How We Use Your Information We use the information we collect for the following purposes:
- To provide sports psychology services (e.g., counseling, performance enhancement, mental coaching).
- To communicate with you regarding your appointments, services, or inquiries.
- To process payments for services rendered.
- To improve our services based on feedback or usage data.
- To comply with legal and ethical obligations in our field of practice.
3. How We Protect Your Information We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include physical, electronic, and administrative safeguards. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With Your Consent: We may share information with other professionals (e.g., doctors, therapists, coaches) if you have given explicit consent.
- Service Providers: We may share your information with third-party service providers who assist us in operating our business (e.g., payment processors, email marketing platforms).
- Legal Compliance: We may disclose your information if required by law or to protect our rights, comply with legal processes, or respond to a legal claim.
5. Your Rights and Choices You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to any legal or contractual obligations.
- Opt-out: You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us at sport@ryanpelling.co.uk.
6. Retention of Data We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once it is no longer needed, we will securely delete or anonymize your data.
7. Children's Privacy Our services are suitable for individuals under the age of 16. However, we always establish communication through a parent or guardian. A DBS check list can be provided upon request to ensure you are certain that your child is safe.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website. The "Effective Date" at the top of this policy will be updated accordingly.
9. Contact Us If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:
Ryan Pelling Sport Psychology
215 Cousin Lane
Sport@ryanpelling.co.uk
+44 (0) 7804 606214
